Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds, cancellations, subscription changes, and billing disputes are handled on LenGaki.

LenGaki is a digital learning platform, so most purchases relate to online access, premium features, and subscription-based services rather than physical goods.

This policy applies to subscription purchases, premium access plans, and other digital services sold through LenGaki or its payment partners.

Because the service is digital and access can begin immediately after purchase, refund eligibility is limited and governed by the timing rules below.

Refunds are only granted if you request a refund within 3 days of your purchase. Requests submitted after this 3-day period are generally not eligible for a refund.

This 3-day window applies to the original purchase date and not to later billing cycles, upgrades, or renewal dates unless otherwise stated at checkout.

You may cancel a subscription at any time from the customer account area or by contacting support if self-service cancellation is unavailable.

Cancellation stops future billing, but it does not automatically create a refund. If you want a refund, you must submit the request within the 3-day refund window.

When a refund request is received within the eligible period, we review the purchase details, payment status, and usage history to confirm that the request qualifies.

We may deny a request if the account was used extensively, the request falls outside the 3-day window, the payment was already reversed, or the purchase was made under a non-refundable offer.

If you were charged twice, received an incorrect plan, or experienced a technical billing error, contact us as soon as possible.

Where a duplicate charge or processing failure is verified, we will work with the payment provider to correct the issue or issue a refund if appropriate.

Refunds are generally not available for requests submitted after the 3-day period or after significant service use.

We may also deny refunds for violations of our Terms, suspected abuse, chargebacks initiated without first contacting support, or purchases made through unsupported channels.

Termination, cancellation, and refund are different actions. Canceling your plan stops future billing, while a refund reverses an eligible payment within the allowed window.

If you cancel after the 3-day window, you may still keep access for the remainder of the paid term, but the original payment will normally remain non-refundable.

To request a refund, contact support with the email address used for purchase, the date of purchase, the payment method if known, and a brief explanation of the issue.

Please submit refund requests as soon as possible, because only requests made within 3 days of purchase are eligible for consideration.